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 Swansea, IL 62226 (618)222-9860
RESORT & GROOMING SERVICES
At Best Friends there’s no need to worry about your pet while you’re away. Our professional team has vowed to treat our guests as their own and to give them plenty of attention. Who knows, your pet might just want to stay a little while longer!
For the Dogs:
Suites - Each room is 4x6 feet. A full panel glass door allows our guests to view all of the activities in the resort. Full-service housekeeping also included. As in the grand suites, we can provide bedding, or you may provide your own for your pet. For smaller guests double occupancy may be permitted here.
Studio Rooms - Best suited for our smaller guests (less than 15 pounds) and those with less energy, these rooms are warm and cozy. Each room has a comfortable bed (or you may provide your own) and full-service housekeeping is included.
Additional Standard Amenities:
Extra Amenities:
* If your dog is fractious requiring the help of more than 2 personnel, there will be an additional charge of $8.00 per extra person required. We will attempt to notify you of this the first time, such that the charge will apply to future visits.
For the Cats:
Standard Amenities:
Additional Amenities:
* Those in addition to the standard amenities
Resort Policies:
Vaccines: All guests must be current on their vaccinations** and free of any contagious diseases. ** If your pet is not a patient at Best Friends, you must have proof of vaccination faxed from your current medical provider at least 1 week prior to your pet's stay. Our fax number is: 618-222-9861. We require all dogs to have had their bordetella (kennel cough) vaccine given 1 week prior to their stay to ensure adequate immunity upon admission. All dogs must be current on their rabies, bordetella, distemper, and parvo virus inoculations. All cats must be current on their rabies and FVRCP (feline viral rhinotracheitis, calicivirus & panleukopenia) inoculations. Please realize this policy must be enforced to protect your own pet, as well as all the others in our facility. We apologize if it is an inconvenience, but we must protect the pets in our care.
Checking In: When checking your pet in for a resort stay, please allow 10-15 minutes as we will need to ask several questions pertinent to proper care for your pet. Check In/Check Out: Check-in time is after 2pm. Check-out time is before noon (12pm). If you are checking in before 2pm or checking out after noon, you will be charged an additional ½ day’s stay. Just like a hotel, our resort attendants need time to thoroughly clean & sanitize the new pet's room and we prefer, for the pet's sake, to not put the incoming pet in a temporary holding room. Please notify us if you will be running late and are unable to pick up your pet at the time you had said. Thank you for your cooperation. The pets appreciate it! 24 Hour Cancellation Policy: If you need to cancel a reservation with us, please notify us within 24 hours of your reservation. Failure to do so will result in a charge for one night’s stay and may affect your ability to make future reservations.
Stress Diarrhea: IF you know your pet is prone to stress induced diarrhea and you are not a medical client, we recommend you speak with your veterinarian about having a treatment plan for this should it be needed. Because if you are not a client and our doctors feel it necessary to prescribe something for your pet, THE DOCTOR MUST BY LAW EXAMINE YOUR PET in order to establish a client-patient relationship and determine whether your pet can safely take the medication. Thus, YOU WILL BE CHARGED AN EXAM FEE. If the doctor feels a fecal test should be performed on any pet with diarrhea, we must charge for the fecal exam. If your dog eats dry food, we strongly encourage owners to take advantage of the food we provide at no cost. It is a high-quality prescription diet called EN which is made by Purina (click here) and provides nutrients to minimize (though it does not guarantee) the likelihood of diarrhea. (If your pet is on a different prescription medication you would obviously want him/her to eat that.)
Aggressive and/or Fearful Pets: At Best Friends we strive to interact as much as possible with our guests. Because they do not have their own access to an outdoor "run" adjacent to their room, the dogs must be willing to come out of their room to go outside. Due to this interactive nature, we reserve the right to decline services to any guest with an aggressive temperament. If your pet has never been boarded, or you have concerns that your pet may become aggressive if fearful (as some dogs are very nervous when encountering a new environment), we strongly encourage you to mention this when making your reservation and if at all possible, schedule a "trial" time where your pet can either stay for a single night while you're still in town and available to pick the pet up early should your pet not be able to settle down, or at least come in to "check out" the facility and see how the pet handles being with us. Although it is very important for us to protect our employees from dangerous situations, we also do not want to see your pet so stressed out that he is miserable. Nor do we want a situation to arise where you leave your pet with us and immediately go out of town without any other arrangements for your pet should he/she not do well.
Flea Policy: We do our best to minimize the chance that any guest could pick up any external parasites (fleas, most notably) while in our care by routinely checking our guests (see later in this section). However, when caring for as many pets at one time as we do, their is a possibility that your pet will encounter a flea. If you would like us to guarantee that your pet will not bring home any fleas, we can administer Capstar® (click here) to your pet for $5.95. This product is extremely safe and will within minutes rid your pet of fleas. Although we do recommend that you take advantage of this offer as it is a minimal investment considering how horrible a flea problem can be, we ALSO recommend that you use a reputable product such as Vectra, Frontline, Advantage or Comfortis (check with your veterinarian to determine which is best for your particular pet's needs) several days before admission. Please note that guests will be screened for fleas at check-in. If detected, the guest must be treated prior to admission and a charge will be incurred.
Grooming Services: |
Grand Suites - Each suite is 6x8 feet and has its own private window to look outside and watch all of the activity, as well as a TV. A full panel glass door allows our guests to view all of the activities in the resort. Full-service housekeeping also included. We can provide bedding, or you may provide your own - whichever you are most comfortable with. Double (and in some cases triple) occupancy is permitted in the grand suites.
Cats love our cat condos! Not only do they get to see outside with the abundance of windows, but some of them even get the ocean view as their unit backs directly up to an aquarium. All units are vertically positioned, such that each has a special ledge for relaxing and a lower private area for their litter box. Each of our feline guests is also allowed outside of their unit to play on the jungle gym or just relax in the sun for a minimum of 20 minutes per day. Each guest is also given 10 minutes of interactive time where they are either petted, brushed or a combination of both (assuming your cat would enjoy this!).